
Guest Service Assistant
RM 1,700 - RM 1,800 / month
Checking job availability...
Original
Simplified
JOB DESCRIPTIONS
- Must be knowledgeable of hotel check in and check out standard operating procedure.
- To have full knowledge of the hotel room types, facilities, outlets operating hours, shops and function rooms.
- Knowledgeable of handling hotel reservation system and online booking procedure.
- To be aware of daily functions and VIP’s arrival and Group arrival.
- Ensuring any incoming and outgoing calls are handled with the utmost courtesy and promptness.
- Handle complaints with immediate action and through proper follow-up.
- To work closely with Guest Service Manager and Housekeeping department regarding ready rooms, early arrivals, room moves, stayovers and discrepancies.
- Follow Hotel rules, policies and adhere to them.
- To update all Guest Profiles and ensure to collect and update guest preference before shift ended.
- To follow the instructions given by Guest Service Manager and Superior at all times.
- To report any health and safety hazards immediately to your Guest Service Manager/Supervisor.
- Maximizes every opportunity to increase revenue by up selling.
- Ensure all guests, Groups & Tours receive a warm and courteous welcoming to the hotel.
- Knowledgeable of all credit cards and cashiering policy, and how to handle cash properly and efficiently.
- To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
- To be totally familiar with hotel standard operating procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.
- To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line.
- Ensure proper shift handover before the completion of each shift and checklist has been updated efficiently.
- Communicate and coordinate with all other department through the proper communication methods.
- To be able to deal efficiently with hotel guests, colleagues and Department Heads.
- To be fully aware of the hotel Emergency Procedures.
- Any other task assigned by management from time to time.
QUALIFICATIONS & SKILLS
- Certificate in Hospitality Management or equivalent.
- Experience in Front Office is an advantage.
- Ability to work efficiently with attention to detail.
- Proficient in English and Bahasa Malaysia.
- Ability to communicate in Mandarin is a plus.
- Able to work flexible shifts, including weekends and holidays.
- Good communication skills.
- Team player with a positive attitude.
Job Type: Full-time
Pay: RM1,700.00 - RM1,800.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Holidays
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
- Yearly bonus
Education:
- Malaysian Special Skills Certificate (Required)
Experience:
- GSA/Hospitality: 1 year (Required)
Language:
- English (Required)
- Bahasa Malaysia (Required)
- Mandarin (Preferred)
Location:
- Kuching (Kuching) (Required)
Work Location: In person