Epicareer Might not Working Properly
Learn More

Guest Service Assistant

RM 1,700 - RM 1,800 / month

Checking job availability...

Original
Simplified

JOB DESCRIPTIONS

  • Must be knowledgeable of hotel check in and check out standard operating procedure.
  • To have full knowledge of the hotel room types, facilities, outlets operating hours, shops and function rooms.
  • Knowledgeable of handling hotel reservation system and online booking procedure.
  • To be aware of daily functions and VIP’s arrival and Group arrival.
  • Ensuring any incoming and outgoing calls are handled with the utmost courtesy and promptness.
  • Handle complaints with immediate action and through proper follow-up.
  • To work closely with Guest Service Manager and Housekeeping department regarding ready rooms, early arrivals, room moves, stayovers and discrepancies.
  • Follow Hotel rules, policies and adhere to them.
  • To update all Guest Profiles and ensure to collect and update guest preference before shift ended.
  • To follow the instructions given by Guest Service Manager and Superior at all times.
  • To report any health and safety hazards immediately to your Guest Service Manager/Supervisor.
  • Maximizes every opportunity to increase revenue by up selling.
  • Ensure all guests, Groups & Tours receive a warm and courteous welcoming to the hotel.
  • Knowledgeable of all credit cards and cashiering policy, and how to handle cash properly and efficiently.
  • To be respectful of our guest’s privacy, ensuring their every request in this regard is strictly adhered to and their details remain confidential.
  • To be totally familiar with hotel standard operating procedures, inclusive of housekeeping, lost and found, food and beverage, internal and external communications, fire and emergency.
  • To be fully conversant with manual Reception procedures to be used in the event of the Hotel’s computer systems being off-line.
  • Ensure proper shift handover before the completion of each shift and checklist has been updated efficiently.
  • Communicate and coordinate with all other department through the proper communication methods.
  • To be able to deal efficiently with hotel guests, colleagues and Department Heads.
  • To be fully aware of the hotel Emergency Procedures.
  • Any other task assigned by management from time to time.

QUALIFICATIONS & SKILLS

  • Certificate in Hospitality Management or equivalent.
  • Experience in Front Office is an advantage.
  • Ability to work efficiently with attention to detail.
  • Proficient in English and Bahasa Malaysia.
  • Ability to communicate in Mandarin is a plus.
  • Able to work flexible shifts, including weekends and holidays.
  • Good communication skills.
  • Team player with a positive attitude.

Job Type: Full-time

Pay: RM1,700.00 - RM1,800.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development

Schedule:

  • Holidays
  • Rotational shift
  • Weekend jobs

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Education:

  • Malaysian Special Skills Certificate (Required)

Experience:

  • GSA/Hospitality: 1 year (Required)

Language:

  • English (Required)
  • Bahasa Malaysia (Required)
  • Mandarin (Preferred)

Location:

  • Kuching (Kuching) (Required)

Work Location: In person