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Application Support Specialist

RM 5,000 - RM 5,000 / month

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Position : Application Support Specialist

Location : Kepong

Working Days / Time : 8.30am – 5.30pm / Mon – Fri

Job summary

Provide support and maintenance of software applications for customers to streamline their business operations.

Responsibilities

  • Undergo training for job knowledge transfer.
  • Assist with onsite and remote system installations, particularly for new clients, ensuring project readiness (overseas travel may be required).
  • Participate in standby shifts as per the duty roster to provide remote user support.
  • Conduct onsite and remote training for clients and present product features to both new and existing clients.
  • Develop and prepare documentation, including software user guides, customization requests, and software testing reports.
  • Provide user support for Point-of-Sales (POS) systems and technical issues, including remote troubleshooting and debugging.
  • Track, follow up, and resolve customer issues using the ticketing system.
  • Perform any ad-hoc tasks assigned by management.

Requirements

  • Diploma or higher in an IT-related field.
  • Minimum of 1 year of relevant working experience.
  • Proficiency in written and spoken English.
  • Strong knowledge of SQL commands and networking tools.
  • Ability to multitask, learn quickly, and prioritize tasks to meet deadlines

Job Types: Full-time, Permanent

Pay: Up to RM5,000.00 per month

Benefits:

  • Health insurance
  • Maternity leave
  • Opportunities for promotion
  • Parental leave
  • Professional development

Schedule:

  • Monday to Friday
  • On call

Supplemental Pay:

  • Performance bonus
  • Yearly bonus

Work Location: In person