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Job Description
- Maintain smooth, accurate service, positive internal and external relations, and ensure products and service are consistent with quality standards.
- Overall responsible for the development/training of operations staff in order to optimize customer satisfaction, meet operational standard, drive sales and enhance profits of the outlet.
- Oversee day-to-day all restaurant operations, including opening and closing procedures, reservation management, and table turnover.
- Ensure adequate manpower resources at all times, performance standards are in place and observed across the outlet in order to maximize productivity and sales potential.
- Ensure the delivery of exceptional customer service to create a positive and memorable dining experience.
- Implement and enforce standard operating procedures to maintain efficiency and quality.
- Constantly monitor stock count and level to prevent overstock or shortage, control outlet wastage and submission is on time.
- Develop and manage restaurant budgets, forecasting revenue and controlling expenses.
- Implement cost-effective measures to optimize profitability while maintaining quality
- Organize outlet duty roster, assign staffs to specific shift and duties.
- Always attentive to happenings of the surroundings in outlets and constant communication with operations manager to develop action plan to improve sales and customer service.
- Communicate the company policies and standard procedures to employees.
- Manages staff issue, including staff discipline and performance review.
- Address customer inquiries, concerns, and feedback promptly and professionally.
- Practice and maintain the cleanliness, safety and hygiene standards and regulation.
- Ensure proper maintenance of assets/equipment and report faulty to management if any.
- Perform any other ad-hoc tasks as assigned by management.
Position Requirements:
- Experience: At least 3-4 years work experience as F&B Supervisor.
- Education: At least Diploma / Advanced / Higher / Graduate Diploma in Hospitality Management or Food and Beverage Services Management or equivalent.
- Knowledge POS systems
- Skills / Competencies: Well organize and plan & able to work in team.
- Able to work overtime, on weekend and during public holiday.
Job Types: Full-time, Permanent, Contract
Pay: RM3,000.00 - RM4,000.00 per month
Schedule:
- Rotational shift
Education:
- Diploma/Advanced Diploma (Preferred)
Experience:
- Restaurant Management: 1 year (Preferred)