
Mandarin-Speaking Onboarding Specialist – Remote Experience Required
RM 4,000 - RM 5,000 / month
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- Customer Onboarding: Guide customers through registration, account verification, and setup, ensuring a smooth transition to their first transaction.
- Customer Engagement: Monitor early-stage engagement metrics such as conversion rates, engagement levels, and.NET Promoter Score (NPS) to enhance customer experience.
- Compliance & Verification: Ensure all client records meet Anti-Money Laundering (AML) and Know Your Client (KYC) regulations within designated timeframes.
- Data Accuracy: Oversee the completeness and accuracy of KYC documentation.
- Risk Management: Conduct enhanced due diligence for high-risk clients to maintain compliance and security standards.
- Customer Engagement: Monitor early-stage engagement metrics such as conversion rates, engagement levels, and.NET Promoter Score (NPS) to enhance customer experience.
- Education: Minimum Diploma and above.
- Language: Proficient in Mandarin & English (spoken & written).
- Experience: At least 2 years in onboarding, customer success, or a similar role.
- Customer Handling: Strong problem-solving skills and ability to handle queries professionally.
- Soft Skills: Emotional intelligence, ability to stay calm under pressure, and analytical thinking.
- Attitude: Proactive mindset, willingness to learn, and adaptability.
- Work Schedule: Rotational shifts (24/7).
- Language: Proficient in Mandarin & English (spoken & written).
- Training Provided – Comprehensive onboarding & skill development.
- Language Allowance – RM300 monthly.
- Medical & Insurance Coverage – Health benefits included.
- EPF, SOCSO, EIS – Full statutory contributions.
- Leave Benefits – Annual & medical leave.
- Career Progression – Growth opportunities within the company.
- World-Class Training – Covering soft skills, system navigation, SOPs, and product knowledge.
- Work From Home – Remote work flexibility.
- Language Allowance – RM300 monthly.