
Onboarding Specialist – Mandarin Speaker | Experience Required
RM 4,000 - RM 5,000 / month
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- Customer Onboarding – Guide customers through the entire onboarding process, including sign-up, registration, account verification, and setup.
- User Engagement – Ensure a seamless and enjoyable onboarding experience while demonstrating how IT can add value to their business.
- Performance Metrics – Take ownership of conversion, engagement, and customer NPS for startup customers.
- Regulatory Compliance – Ensure all client records meet Anti-Money Laundering (AML) & Know Your Client (KYC) regulations within required timeframes.
- Data Accuracy – Oversee the completeness and accuracy of collected and verified KYC data.
- Risk Management – Conduct enhanced due diligence for high-risk clients.
- User Engagement – Ensure a seamless and enjoyable onboarding experience while demonstrating how IT can add value to their business.
- Education – Diploma or higher.
- Language Skills – Proficient in Mandarin & English (spoken & written).
- Experience – Minimum 2 years in onboarding, customer success, or a similar role.
- Problem-Solving – Ability to handle queries and objections professionally.
- People Skills – Passionate about communication & customer interaction.
- Growth Mindset – Positive attitude with a willingness to learn & improve.
- Emotional Intelligence – Ability to stay calm under pressure and manage customer frustrations.
- Analytical Thinking – Strong reasoning & decision-making skills.
- Critical Thinking – Proactive, adaptable, and able to communicate effectively in challenging situations.
- Work Schedule – Willing to work on rotational shifts (24/7).
- Language Skills – Proficient in Mandarin & English (spoken & written).
- Training Provided – Comprehensive onboarding & skill development.
- Language Allowance – RM300 monthly.
- Medical & Insurance Coverage – Health benefits included.
- EPF, SOCSO & EIS – Full statutory contributions.
- Leave Entitlement – Annual leave & medical leave.
- Career Progression – Opportunities for growth and advancement.
- World-Class Training – Covering soft skills, system knowledge, SOP, and product expertise.
- Work from Home – Flexible remote working option.
- Language Allowance – RM300 monthly.