
Mandarin Technical Support Representative
RM 3,100 - RM 4,000 / month
Checking job availability...
Original
Simplified
- Technical Support – Provide continuous assistance via phone & email for product-related issues.
- Customer Communication – Utilize strong interpersonal & problem-solving skills to address frustrations and resolve concerns effectively.
- Technical Guidance – Assess customers' technical knowledge and tailor responses accordingly.
- Issue Diagnosis – Conduct basic troubleshooting and determine appropriate solutions for software-related inquiries.
- Language Proficiency – Excellent verbal communication skills in English & Mandarin.
- Fresh Graduates Welcome – Certification, Diploma, or Degree in IT is an advantage.
- Full Training Provided – No prior experience needed.
- Rotational Shifts – Must be open to shift schedules.
- Work Location – Ara Damansara.
- Training Provided – Comprehensive onboarding and skill development.
- EPF & SOCSO – Full statutory contributions.
- Leave Entitlement – Sick leave & annual leave.
- Work Environment – Supportive and engaging workplace.
- Free Shuttle Van – Available from multiple locations.
- Career Progression – Clear advancement path:Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
- Internal Job Program (IJP) – Eligible for internal transfers after 1 year, subject to interview and position availability.