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Mandarin Technical Support Representative

RM 3,100 - RM 4,000 / month

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  • Technical Support – Provide continuous assistance via phone & email for product-related issues.
  • Customer Communication – Utilize strong interpersonal & problem-solving skills to address frustrations and resolve concerns effectively.
  • Technical Guidance – Assess customers' technical knowledge and tailor responses accordingly.
  • Issue Diagnosis – Conduct basic troubleshooting and determine appropriate solutions for software-related inquiries.
  • Language Proficiency – Excellent verbal communication skills in English & Mandarin.
  • Fresh Graduates Welcome – Certification, Diploma, or Degree in IT is an advantage.
  • Full Training Provided – No prior experience needed.
  • Rotational Shifts – Must be open to shift schedules.
  • Work Location – Ara Damansara.
  • Training Provided – Comprehensive onboarding and skill development.
  • EPF & SOCSO – Full statutory contributions.
  • Leave Entitlement – Sick leave & annual leave.
  • Work Environment – Supportive and engaging workplace.
  • Free Shuttle Van – Available from multiple locations.
  • Career Progression – Clear advancement path:Executive > Team Leader > Senior Team Leader > Assistant Manager > Manager > Senior Manager.
  • Internal Job Program (IJP) – Eligible for internal transfers after 1 year, subject to interview and position availability.