Sales and Marketing Executive

Lead Generation & Prospecting

• Identify and approach potential clients through various channels, including online inquiries, networking, and referrals.
• Generate and maintain a database of leads from social media, Google Ads, WhatsApp, and walk-in customers.
• Conduct cold calling, email outreach, and follow-ups to convert prospects into customers.

Customer Consultation & Relationship Management

• Understand customers' needs and provide detailed information on Nawwarah Travel’s Umrah, Hajj, and travel packages.
• Educate clients on itinerary details, accommodation, flights, visa requirements, and other essential travel arrangements.
• Build strong relationships with customers to encourage repeat bookings and word-of-mouth referrals.

Sales Execution & Conversion

• Conduct professional sales presentations (online & face-to-face) to individuals and groups.
• Negotiate package pricing, close sales, and ensure a smooth booking process.
• Manage the entire customer journey from inquiry to booking confirmation.

Corporate & B2B Sales (Institutional Sales)

• Establish partnerships with mosques, religious organizations, universities, and corporate entities for group bookings.
• Develop proposals and presentations for potential corporate clients.
• Negotiate bulk pricing and contracts for B2B clients.

Sales Reporting & Performance Analysis

• Track and analyze sales data to identify trends and opportunities for improvement.
• Prepare weekly and monthly reports on sales performance, conversion rates, and revenue targets.
• Provide feedback to management on market demand, customer preferences, and competitor activities.

Marketing Campaign Execution

• Assist in planning and executing marketing strategies to attract new customers.
• Collaborate with the creative team to design promotional materials (brochures, flyers, posters, banners).
• Work closely with the digital marketing team to run online advertising campaigns (Facebook Ads, Instagram Ads, Google Ads).

Social Media & Digital Marketing

• Manage and update company social media platforms (Facebook, Instagram, TikTok, LinkedIn).
• Respond to customer inquiries and comments on social media professionally and promptly.
• Create engaging content such as testimonials, promotions, and travel tips.

Event & Roadshow Management

• Organize and participate in travel fairs, roadshows, and promotional events.
• Coordinate logistics for events, including booth setup, banners, and marketing materials.
• Engage with attendees to promote Nawwarah Travel’s packages.

Branding & Public Relations

• Ensure brand consistency across all marketing platforms and customer touchpoints.
• Develop and maintain relationships with media, influencers, and travel bloggers for collaborations.
• Assist in drafting press releases, newsletters, and blog posts to enhance brand visibility.

Market Research & Competitor Analysis

• Conduct market research to understand customer preferences, market trends, and industry demands.
• Analyze competitor offerings, pricing strategies, and customer reviews to identify opportunities.
• Suggest new travel products or package improvements based on market insights.
• Ensure all customer interactions comply with company policies and ethical sales practices.
• Work closely with the operations team to ensure smooth customer experiences.
• Stay updated on travel regulations, visa policies, and airline requirements.
• Provide training to new sales team members when necessary.
• Continuously improve sales and marketing skills through training and professional development.

Key Performance Indicators (KPIs)

• Sales Target Achievement – Monthly and annual revenue targets met or exceeded.
• Lead Conversion Rate – Percentage of inquiries converted into confirmed bookings.
• Customer Satisfaction – Positive feedback and minimal complaints from clients.
• Marketing ROI – Effectiveness of campaigns in generating leads and conversions.
• Event & Promotion Effectiveness – Success of roadshows, social media engagement, and offline promotions.

Qualifications & Education

• Minimum education is Primary school.
• Able to converse in English and Bahasa Malaysia.
• Knowledge in Marketing, Business Administration, Sales, or related fields.
• Candidates with professional certifications in sales/marketing (e.g., CIM, Google Digital Marketing) will have an added advantage.

Work Experience

• Experience in sales & marketing, preferably in the travel, tourism, or hospitality industry.
• Experience in B2B and B2C sales, especially in high-ticket items like Umrah & Hajj packages, is preferred.
• Strong background in digital marketing and social media advertising.

Competitive Salary & Performance-Based Incentives

• Attractive Salary Package – Based on experience & role.
• Commission & Bonuses – High incentives for hitting sales targets.
• Performance Rewards – Quarterly & annual bonuses for top performers.

Career Growth & Professional Development

• Training & Certifications – Access to industry-related courses & professional development programs.
• Promotion Opportunities – Clear career progression paths within the company.
• Leadership Development – Mentorship & coaching to prepare employees for leadership roles.

Travel Perks & Exclusive Discounts

• Subsidized Umrah & Travel Packages – Special rates for staff and immediate family members.
• ️ Opportunities for Business Travel – Participate in travel expos, familiarization trips, and international networking events.
• Hotel & Flight Discounts – Exclusive corporate rates for business & personal travel.

Work-Life Balance & Wellness Benefits

• Hybrid Work Arrangements – Flexible work options (for eligible roles).
• Annual Company Retreats & Team-Building Activities – Fun outings, company trips & bonding events.
• ️ Health & Wellness Programs – Subsidized medical checkups & wellness initiatives.
• Spiritual Growth Support – Encouragement for religious practices, including Umrah/Hajj sponsorship opportunities.

Supportive & Dynamic Work Culture

• Positive & Collaborative Work Environment – A team that values respect, teamwork & personal growth.
• Innovative & Fast-Growing Company – Be part of a company that is expanding locally & internationally.
• Employee Recognition Programs – Monthly & yearly awards for outstanding contributions.