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Jobs or company...

Sales Marketing Executive

  • Full Time, onsite
  • Nawwarah Travel & Tours Sdn Bhd
  • Bandar Seri Jempol, Malaysia
RM 2,000 - RM 4,500 / month
Checking job availability...
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The Sales & Marketing Associate is responsible for executing sales strategies, generating leads, closing deals, and managing marketing campaigns to drive revenue and increase brand awareness. This role requires a deep understanding of Umrah, Hajj, and travel services, excellent communication skills, and the ability to work in a fast-paced environment.

SALES RESPONSIBILITIES

1. Lead Generation & Prospecting

Identify and approach potential clients through various channels, including online inquiries, networking, and referrals.

Generate and maintain a database of leads from social media, Google Ads, WhatsApp, and walk-in customers.

Conduct cold calling, email outreach, and follow-ups to convert prospects into customers.

2. Customer Consultation & Relationship Management

Understand customers' needs and provide detailed information on Nawwarah Travel’s Umrah, Hajj, and travel packages.

Educate clients on itinerary details, accommodation, flights, visa requirements, and other essential travel arrangements.

Build strong relationships with customers to encourage repeat bookings and word-of-mouth referrals.

3. Sales Execution & Conversion

Conduct professional sales presentations (online & face-to-face) to individuals and groups.

Negotiate package pricing, close sales, and ensure a smooth booking process.

Manage the entire customer journey from inquiry to booking confirmation.

4. Corporate & B2B Sales (Institutional Sales)

Establish partnerships with mosques, religious organizations, universities, and corporate entities for group bookings.

Develop proposals and presentations for potential corporate clients.

Negotiate bulk pricing and contracts for B2B clients.

5. Sales Reporting & Performance Analysis

Track and analyze sales data to identify trends and opportunities for improvement.

Prepare weekly and monthly reports on sales performance, conversion rates, and revenue targets.

Provide feedback to management on market demand, customer preferences, and competitor activities.

MARKETING RESPONSIBILITIES

1. Marketing Campaign Execution

Assist in planning and executing marketing strategies to attract new customers.

Collaborate with the creative team to design promotional materials (brochures, flyers, posters, banners).

Work closely with the digital marketing team to run online advertising campaigns (Facebook Ads, Instagram Ads, Google Ads).

2. Social Media & Digital Marketing

Manage and update company social media platforms (Facebook, Instagram, TikTok, LinkedIn).

Respond to customer inquiries and comments on social media professionally and promptly.

Create engaging content such as testimonials, promotions, and travel tips.

3. Event & Roadshow Management

Organize and participate in travel fairs, roadshows, and promotional events.

Coordinate logistics for events, including booth setup, banners, and marketing materials.

Engage with attendees to promote Nawwarah Travel’s packages.

4. Branding & Public Relations

Ensure brand consistency across all marketing platforms and customer touchpoints.

Develop and maintain relationships with media, influencers, and travel bloggers for collaborations.

Assist in drafting press releases, newsletters, and blog posts to enhance brand visibility.

5. Market Research & Competitor Analysis

Conduct market research to understand customer preferences, market trends, and industry demands.

Analyze competitor offerings, pricing strategies, and customer reviews to identify opportunities.

Suggest new travel products or package improvements based on market insights.

Ensure all customer interactions comply with company policies and ethical sales practices.

Work closely with the operations team to ensure smooth customer experiences.

Stay updated on travel regulations, visa policies, and airline requirements.

Provide training to new sales team members when necessary.

Continuously improve sales and marketing skills through training and professional development.

Key Performance Indicators (KPIs)

Sales Target Achievement – Monthly and annual revenue targets met or exceeded.

Lead Conversion Rate – Percentage of inquiries converted into confirmed bookings.

Customer Satisfaction – Positive feedback and minimal complaints from clients.

Marketing ROI – Effectiveness of campaigns in generating leads and conversions.

Event & Promotion Effectiveness – Success of roadshows, social media engagement, and offline promotions.

Qualifications & Education

  • Minimum education is Primary school.
  • Knowledge in Marketing, Business Administration, Sales, or related fields.
  • Candidates with professional certifications in sales/marketing (e.g., CIM, Google Digital Marketing) will have an added advantage.

Work Experience

  • Experience in sales & marketing, preferably in the travel, tourism, or hospitality industry.
  • Experience in B2B and B2C sales, especially in high-ticket items like Umrah & Hajj packages, is preferred.
  • Strong background in digital marketing and social media advertising.

Skills & Competencies

1. Sales & Negotiation Skills

Strong persuasion and negotiation skills to close deals.

Ability to handle objections and build customer trust.

2. Marketing & Branding Knowledge

Understanding of traditional and digital marketing strategies.

Knowledge of SEO, SEM, and PPC advertising.

3. Communication & Relationship Building

Strong verbal and written communication in Malay & English (Arabic is a plus).

Ability to build and maintain relationships with clients, agents, and corporate partners.

4. Analytical & Problem-Solving Skills

Ability to analyze market trends and adjust strategies accordingly.

Data-driven mindset for evaluating sales & marketing performance.

5. Adaptability & Initiative

Self-motivated, target-driven, and results-oriented.

Ability to work under pressure in a fast-paced environment.

Competitive Salary & Performance-Based Incentives

Attractive Salary Package – Based on experience & role.

Commission & Bonuses – High incentives for hitting sales targets.

Performance Rewards – Quarterly & annual bonuses for top performers.

Career Growth & Professional Development

Training & Certifications – Access to industry-related courses & professional development programs.

Promotion Opportunities – Clear career progression paths within the company.

Leadership Development – Mentorship & coaching to prepare employees for leadership roles.

Travel Perks & Exclusive Discounts

Subsidized Umrah & Travel Packages – Special rates for staff and immediate family members.

️ Opportunities for Business Travel – Participate in travel expos, familiarization trips, and international networking events.

Hotel & Flight Discounts – Exclusive corporate rates for business & personal travel.

Work-Life Balance & Wellness Benefits

Hybrid Work Arrangements – Flexible work options (for eligible roles).

Annual Company Retreats & Team-Building Activities – Fun outings, company trips & bonding events.

️ Health & Wellness Programs – Subsidized medical checkups & wellness initiatives.

Spiritual Growth Support – Encouragement for religious practices, including Umrah/Hajj sponsorship opportunities.

Supportive & Dynamic Work Culture

Positive & Collaborative Work Environment – A team that values respect, teamwork & personal growth.

Innovative & Fast-Growing Company – Be part of a company that is expanding locally & internationally.

Employee Recognition Programs – Monthly & yearly awards for outstanding contributions.