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Marketing Manager (Full Spectrum Leadership Role, Skincare Industry)

RM 7,000 - RM 10,000 / month

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Marketing

  • Manage overall aspect of marketing, branding and promotion across all digital channels to maximize product and business presence extensively
  • Actively maintain and update the Company’s social media platform, website, email, advertising campaign and others to generate sales.
  • Responsible for strategy development and implementation for Search Engine Optimization (SEO) and Search Engine Marketing (SEM) to increase visibility in search ranking.
  • Implement outreach of content pieces to earn links back to the website to improve our search engine ranking and create keyword specific landing pages as required.
  • Create content, landing pages and optimize user experience to increase qualified marketing leads and conversions.
  • Work closely with advertising or media experts for the successful execution of digital marketing activity.
  • Design, plan and implement marketing campaigns and strategies that drive up sales.
  • Prepare monthly and/or weekly reports, presentations and planning as and when required.
  • Well-versed with the healthcare governmental rules and regulations in implementing any marketing or advertising campaigns.
  • Lead and manage the marketing department in order to improve efficiency

Customer Service

  • Train, lead, mentor, and manage the customer service team, ensuring efficient and effective customer support.
  • Efficiently resolve customer issues and ensure satisfaction.
  • Enhance service delivery by improving existing processes.
  • Set performance goals, provide regular feedback, and conduct performance evaluations.
  • Foster strong customer relationships and drive improvements through feedback.
  • Enforce service standards and ensure protocol adherence.
  • Utilize data to monitor performance, identify trends, and make data-driven decisions, providing reports on key performance indicators (KPIs).
  • Manage the customer service budget effectively