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Customer Service

RM 2,000 - RM 2,500 / month

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  • Patient Interaction: Greet and assist patients with scheduling appointments, answering questions, and addressing any concerns in a friendly and professional manner.
  • Appointment Scheduling: Manage the appointment booking system, ensuring efficient scheduling and timely reminders for patients.
  • Telephone Support: Handle inbound calls, respond to inquiries, and provide information about services, insurance, and dental procedures.
  • Administrative Support: Maintain accurate patient records, update information, and process forms and documents as required.
  • Billing and Payments: Assist with billing inquiries, payment processing, and insurance verification, ensuring accurate and timely transactions.
  • Patient Follow-Up: Follow up with patients regarding upcoming appointments, treatment plans, and post-visit care to ensure excellent customer satisfaction.
  • Maintain Clean and Organized Reception Area: Ensure the reception area is welcoming, tidy, and well-stocked with necessary materials, including brochures and forms.
  • Minimum SPM or equivalent.
  • Able to converse in Mandarin is a plus.
  • Previous experience in customer service or a healthcare setting is preferred, but not mandatory. Training will be provided.
  • Strong verbal and written communication skills, with the ability to interact professionally with patients and staff.
  • Ability to manage multiple tasks, handle patient inquiries, and maintain a well-organized front desk.
  • Must be thorough in handling patient records, billing, and appointment scheduling.
  • EPF / Socso / EIS
  • Allowance
  • Competitive salary with performance-based incentives.
  • Training & Development: Continuous training to enhance your customer service skills and knowledge in the dental field.
  • Friendly and Supportive Environment: Work in a positive, team-oriented clinic that values your contributions.
  • Healthcare Benefits: Access to dental services for employees (may vary depending on the clinic's policy).
  • Career Growth: Opportunities for advancement within the clinic as we expand and grow.
  • Employee Discounts: Discounts on dental services for you and your family.