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Sales Specialist

Salary undisclosed

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  • Acts as a key point of contact between an organization and its clients.
  • Possess thorough telco product knowledge and involved in product / service sales and selling our unique furnished suite solution to various clients within the industry segment.
  • Manage their set of accounts through proactive outreach to their clients regularly.
  • Manage their client’s renewals of their services, grow the account through active up-selling.
  • Able to effectively communicate with both internal stakeholders and customers.
  • Ensure SLA and a high level of client satisfaction is maintained by hitting their NPS target.
  • Responsible for achieving monthly, quarterly, and annual sales targets.
  • Adhere to established SOP.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.
  • Excellent English comprehension, writing skills, good interpersonal, strong communication and presentation skills.
  • Candidate possesses at least a Certificate / Diploma or above
  • At least 1-3 years' Inside Sales or Telemarketing experience.
  • Prior experience in Enterprise-related account management will be an added advantage.
  • Proficiency in Telecommunication and IT services will be an added advantage.
  • Able to work in a team-oriented environment.
  • Must be comfortable working towards defined Key Performance Indicators (KPI).
  • Strong consultative selling, time management and organizational skills.
  • Able to manage objection handling from clients.
  • Attractive remuneration, great perks, and performance incentives
  • Comprehensive medical, insurance, or social security coverage
  • Premium workspaces
  • Engaging activities and recognition programs
  • Strong learning and development plans for your career growth
  • Positive culture for you to #BeMore at work
  • Easy to locate area with direct access to public transport
  • Flexible working arrangements
  • Be coached and mentored by experts in your field
  • Join a global company with 26 years of experience and more than 340+ industry awards
  • EPF SOCSO