
Material Planner
RM 3,500 - RM 3,999 / month
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Responsibilities: - RMA Processing: Manage the end-to-end RMA process, including receiving, reviewing, and approving RMA requests in accordance with company policies and customer agreements. - Inventory Management: Ensure proper tracking and management of returned products, including proper logging, categorization, and inventory updates. - Communication: Serve as the main point of contact between internal teams, external vendors (AP region), and customers for all RMA-related inquiries. Effectively communicate timelines and resolution updates. - Data Analysis and Reporting: Analyze trends in RMA requests to identify potential product issues or improvements. Provide regular reports on RMA status, volumes, and trends. - Coordination with Teams: Work closely with the logistics, customer service, and warehouse teams to ensure efficient processing and disposition of returned products. - Documentation: Ensure all RMA documentation is completed accurately and filed appropriately for auditing and future reference. - Continuous Improvement: Collaborate with cross-functional teams to identify areas for improvement in the RMA process and implement best practices to enhance efficiency. Qualifications: - Bachelor's degree in Business, Supply Chain Management, or a related field (or equivalent work experience). - Proven experience in RMA management or similar roles in logistics, supply chain, or customer service. - Strong analytical skills and attention to detail. - Excellent communication and interpersonal skills to work effectively with internal and external stakeholders. - Proficient in Microsoft Office Suite (Excel, Word, Outlook) and RMA management software/tools. - Ability to handle multiple tasks and work in a fast-paced environment. - Strong problem-solving skills and the ability to troubleshoot issues efficiently. Preferred Skills: - Customer service experience - Familiarity EXCEL - basic XLOOKUP/VLOOKUP/PIVOT. - Knowledge of customer service /supply chain best practices and process optimization techniques.