Content Moderator

Requirements: • Native Indonesian and fluent in English, both written and verbal. • Strong attention to detail and the ability to maintain objectivity when reviewing sensitive content. • Prior experience in content moderation, social media management, or a related field is preferred but not required. • Excellent judgment and decision-making skills, with the ability to quickly assess and respond to complex situations. • Familiarity with online platforms and social media networks. Ability to work independently and collaboratively in a fast-paced environment. • Strong communication and interpersonal skills. Responsibilities: • Assist our community and help resolve inquiries empathetically, accurately and on time • Become and remain knowledgeable about social media products and community standards • Make well balanced decisions and personally driven to be an effective advocate for our community • Strong interpersonal skills, verbal and written communication skills and most importantly empathy • Ability to understand the nuances in Indonesian market • Display a strong bias to doing what’s right for our community in supporting social media’s mission • Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content • Able to quickly adapt and learn new trends, news and viral information from the Vietnamese market • Respond to user inquiries with high quality, speed, empathy and accuracy • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site • Enforce social media Terms of Use by carefully monitoring reports of abuse on the site • Review the reported content within agreed turnaround times and standards of quality • Identify inefficiencies in workflows and suggest solutions • Recognize trends and patterns, and escalate issues outside the company policy to the global team"