Customer Service Advisor

Requirement: • Native Tagalog and fluent in English, both written and verbal. • Excellent communication and interpersonal skills. • Prior experience in customer service or a related field is preferred but not required. Strong problem-solving abilities and a positive attitude. • Ability to work independently and as part of a team in a fast-paced environment. Proficiency in using customer service software and tools. • Flexibility to work in shifts, including weekends and holidays if necessary. Responsibilities: • Responsible for addressing operations, finance, and product inquiries from GPA partners. • Respond to customer inquiries and provide support via email, chat, and phone in Tagalog. Primary functions includ: o gathering information, troubleshooting issues, triaging requests o facilitating communication between internal client’s teams and GPA partners until a satisfactory solution is offered. • Ability to converse fluently in Tagalog language • Receives and answers customer inquiries on behalf of the client or businesses they represent via email. Provides quality instructions or responses to be able to resolve the customer's issue. • Handle all customer service needs and support • Record details of customer conversations and actions taken"