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CUSTOMER RELATIONS EXECUTIVE (PROTON

RM 1,200 - RM 1,499 / month

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Handle customer questions, complaints, and requests, including issues with property handovers and defect complaints. Work with other departments to improve the customer experience through retention programs. Make sure customer complaints and inquiries are tracked and followed up on, aiming to resolve them quickly. Attend weekly meetings with site teams to ensure defect management is running smoothly. Carry out customer satisfaction surveys during handover processes. Work with authorities and internal departments to resolve customer complaints. Participate in customer relations programs to boost property value and company image. Ensure all activities follow company policies and procedures. Take on any other duties as assigned by management.