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Vehicle Parts Customer Service Representative

RM 2,500 - RM 2,999 / month

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Customer Assistance: Respond to customer inquiries promptly and professionally via phone, email, or online chat. Assist customers in identifying and selecting the appropriate car parts for their vehicles. Product Knowledge: Demonstrate a deep understanding of our inventory of car parts and accessories. Provide accurate and detailed information about specifications, compatibility, and installation procedures. Order Processing: Process customer orders accurately and efficiently. Ensure orders are placed, tracked, and delivered on time, and proactively communicate any delays or issues. Troubleshooting: Handle and resolve customer complaints, issues, or concerns effectively, ensuring customer satisfaction and building long-term relationships. Returns and Exchanges: Manage product returns and exchanges in accordance with company policies. Process returns and issue refunds or replacements as needed. Cross-Selling: Identify opportunities for cross-selling and upselling relevant products to enhance the customer's experience and increase sales. Technical Support: Offer technical assistance to customers who require guidance on installing or troubleshooting car parts.