Representative III MPC APAC

This position is responsible for educating and coaching Independent Members on Herbalife’s Member Rules of Conduct, Business Marketing Plan, and regulatory requirements, while ensuring compliance with internal and external policies. Key responsibilities include managing complaints, investigating potential violations (e.g., unauthorized sales channels, social media issues, dual memberships), conducting proactive research, and utilizing various databases for investigation. The role involves interacting with members and departments, providing guidance on ethical business practices, and enforcing rules through coaching and sanctions. Additionally, you will support regional teams with administrative tasks, manage case files, and maintain Herbalife’s brand reputation by promoting ethical business practices. Key Responsilibilities: Be knowledgeable and updated with the Herbalife Member Rules of Conduct, Sales & Marketing Plan, Herbalife’s intellectual property rights, and local regulatory requirements in order to support members’ inquiries and coach members to conduct business in compliance with internal and external rules/laws. Focus on and become specialized in the MPC area as requested (e.g. unauthorized sales channel, social media, dual memberships, volume and organizations adjustments etc.) Access risk level of complaints & appeals from members and customers and escalate to team supervisor/manager and/or other departments in a timely manner. Process complaints from Members/customers / internal & external parties, and proactive initiatives, as assigned by the Country MPC team, and record in the HCM system in accordance with SLA. Conduct proactive research to minimize potential violations related to members’ business activities, including but not limited to reviewing the internet and/or any media, generating internal reports to analyze trends of members’ activities, and/or working with external agencies. Conduct investigation, both online and offline, to gather and analyze available data to identify concerned members related to the violation. Effectively utilize applicable databases, the internet, and internal & external sources for various research and investigation. Interact and communicate professionally with various departments, Members, and customers Provide support to Region MPC in case file handling and other administrative duties, e.g. translation of texts for Contents purposes. As the ambassador or the MPC team, communicate with members, in both written and verbal format, to find out the root cause of the violation. Provide guidance to Members so they can advertise and promote their businesses in a manner that is correct, ethical, and fair. Handle case files as per procedure and escalate to Superior when needed. Enforce the Rules of Conduct & Member Policy by following the standard resolution to provide coaching & education as well as sanction to members. Able to prioritize quality service aligning with the defined processes and meeting the SLAs. Managing each case file with an efficient solution and in a professional, timely, and quality manner. Be a team player in supporting the team and colleagues to ensure a consistent and timely workflow. Exalt and protect Herbalife’s reputation through partnerships with Members so that their messages are consistent with the company’s. Support and participate in trainings and other corporate activities.