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E-Commerce Executive

RM 2,500 - RM 2,999 / month

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Job Description: • Monitoring website traffic and customer reviews to gauge response to site and recommend necessary enhancement. • Manage and enhance e-commerce marketplace store (Lazada, Shopee, TikTok and website). • Create and update SKUs and e-store information in the system. • Handle customer general enquiries, comments, feedbacks, complaints, and others related to company's product. • Handle online order processing and issue sales invoice. • Improve customer experience by supporting with high accuracy and promptly reply. • Work closely with the team to ensure smooth operation, including order fulfilment and logistics coordination. • Collaborate with Search Engine Optimization (SEO), Sales and Graphic Specialist to increase the online presence of e-commerce. • Liaise with the marketplace on campaigns, deals and promotions. • Analyse sales data and forecast future sales and stock requirements. • Schedule and communicate periodic site maintenance. • Assist with livestream content preparation and scheduling on platforms like TikTok and Shopee. Requirements • Demonstrable experience as an e-commerce executive. • Knowledge and experience on customer preference & trend and an online sales strategy. • Minimum at 2 years’ experience and a fast-paced E-commerce Business. • University graduate, preferably in Marketing / Communication / Business Fields. • Proactively seek for solutions to resolve and/or apply own judgement with minimal supervision.