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Customer Service Representative

  • Full Time, onsite
  • PERSOLKELLY WORKFORCE SOLUTIONS MALAYSIA SDN. BHD.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,999 / month

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Position: Customer Service Representative Location: Menara Great Eastern 2, Jalan Ampang, Kuala Lumpur Working Hours: Monday – Friday | 8:30 AM – 5:00 PM Salary & Benefits: RM3,500 - RM4,500 (Based on experience & skills) + Statutory contributions + leave entitlement + Medical insurance Contract Duration: 12-month contract with PERSOLKELLY Key Responsibilities: • Deliver exceptional customer service via phone, email, and online channels • Provide support & advice to customers using company products & services • Resolve customer queries efficiently within service level agreements • Assist with onboarding new users (provisioning accounts, guiding platform access) • Investigate & troubleshoot issues, ensuring quick resolution or escalation • Support the sales team with customer inquiries & account renewals • Maintain CRM data (Salesforce experience is a plus!) • Manage service recovery follow-ups & outbound calls What We’re Looking For: • Min. Diploma (Degree preferred) • At least 2 years of customer service experience • Excellent communication skills – ability to build rapport quickly • Strong investigative & problem-solving skills • Experience in contract renewal processes (advantageous) • First-level technical support experience – troubleshooting & escalation • High degree of computer literacy (Salesforce experience is a bonus!) • Professional telephone manner & active listening skills How to Apply: Interested candidates, send your resume to [email protected] Don’t miss out on this exciting opportunity – Apply now! Thank you.