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Customer Service

RM 2,000 - RM 2,499 / month

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- Respond to customer inquiries via phone, email, live chat, or social media. - Provide accurate information about products/services, policies, and promotions. - Handle and resolve customer complaints in a professional manner. - Process orders, refunds, exchanges, and account updates. - Maintain customer records and update CRM systems. - Follow up with customers to ensure satisfaction and resolve any ongoing issues. - Work with other departments (e.g., sales, technical support) to solve customer problems. - Meet performance targets such as response time, resolution time, and customer satisfaction. - Stay up to date with company products, services, and policies.