
CUSTOMER SERVICE ASSOCIATE - INDONESIAN SPEAKER
RM 5,000 - RM 5,999 / month
Checking job availability...
Original
Simplified
• Coordinate and oversee aeromedical transport cases independently from start to end. • Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill • Be the first point of contact for our clients who require medical or travel assistance. • Be responsible for your allocated cases within the working hours and be responsible in managing the task. • Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery. • Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills. • Able to multi-task and support other departments. Teamwork mentality. • Greet every customer with energy and enthusiasm. • Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.