Customer Service Officer

Job Title: Customer Service Officer Job Level: Supervisory Department: Operations Department - Salon Rate: RM 2500-3500/month and RM 12-16/hour Location: Mont Kiara, Kuala Lumpur, Malaysia Overall Job Objectives: The Customer Service Officer is responsible for overseeing the daily operations of the customer service team, ensuring exceptional service delivery, and leading by example. This role requires effective communication, problem-solving skills, and the ability to work in a fast-paced environment to enhance customer satisfaction and retention. CORE RESPONSIBILITIES: • Provide professional customer support. • Maintaining a positive, empathetic, and professional attitude toward customers at all times. • Attending and communicating promptly to customer’s needs and queries. • Acknowledging and resolving customer feedback and concerns. • Knowing products inside and out to answer product queries. • Communicating and coordinating with the team and management. • Provide feedback on the efficiency of the operations and customer service process. JOB SPECIFICATIONS: • Must have proven working experience in customer service. • Professional looking and well-groomed that best fits our salon image. • Good and precise communication skills. • Customer Service oriented and passionate about serving customers. • Prior experience in the beauty line would be advantageous. • Ability to stay calm and excellent in handling difficult customers. • Comfortable using computers. • Mandarin and Korean language proficiency will be an advantage. KEY DELIVERABLES: • Maintain a deep understanding of the company’s products, services, policies, and procedures to provide accurate information to customers. • Ensure customer satisfaction and increase customer retention. • Gather customer satisfaction levels and feedback on customer services for continuous improvement. • Follow company procedures and policies to ensure a consistent, high-quality customer service experience. BENEFITS OF THE ROLE: • Career progression at one of the best salons in Singapore and Malaysia • Employee Service Benefits • Birthday Vouchers. • Leave Entitlement • Employee Referral Incentive • Flexible Working Hours • Cozy working environment If you’re excited about our company’s vision for this position, we’d like to hear from you. . You may visit our website to learn more about us: https://walkingonsunshine.my . If you are interested, please contact us at: WhatsApp (+65 9724 0901) or Email ([email protected]) . APPLY NOW!