HR Operations Administration

• Working closely with our local Regional HR team and also our existing APAC Operations Team to understand and learn the HR Operations Model. • Quickly assess the priorities required to support the onboarding activities and data/document management. Working closely with Recruitment and Regional HR. • Identification of improvements to process; aligning globally with Operations • Regular liaison with local Regional HR and CoEs to gain feedback on best practice and input on current, new or improved services. • Work on assignments and lead on small improvement projects requiring considerable judgement and initiative. Understand implications of work and make recommendations for solutions. • Support implementation of HR Systems in country including guidance on local requirements and testing • As part of the operational team ensure timely input and maintenance of the human resource database (SuccessFactors) and employee records and files, including hardcopy files where appropriate. Document activities as requested. • Support creation of SOPs (standard operating procedures) for processes undertaken by the team and ongoing SLAs • Complete reporting activities involving attendance & absence statistics, hire, termination, and transfer data, and other information assigned. • Generate a wide range of employee letters, including: visa letters, promotion, salary review, share grant and ad-hoc communication. • Administer employee health, welfare and retirement plans including starters & leavers and annual renewal administration. • Administer global onboarding and offboarding administration using company systems and tools. • Process various electronic forms related to documenting human resources activities such as change-of-status, employment changes, benefits, termination of employment and updates internal HRIS (SuccessFactors). • As first point of contact for employees and internal HR on HR Operations managing the HR Operations mailbox, escalating as appropriate in a timely and effective manner • Provides information to employees on matters pertaining to their personal employee information, e.g. employment references. • Schedule onboarding inductions to support Regional HR. • Purchase Order and invoice processing as directed by Regional HR.