
Customer Service Representative
RM 2,000 - RM 2,499 / month
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RESPONSIBILITY : a) Accountable for the order entry, recording and follow-up. b) Responsible for proper filing and maintenance of all customer orders c) Assist in liaising with the Production Department on customer orders for production planning and scheduling purposes. d) Follow-up customer regular demands and liaise with Production Department on customer orders for the production planning and scheduling purposes. e) Assist with customer sample requests and delivery arrangements. f) Communicate with the customer on the sample and PO delivery schedule & changes if any. g) Schedule ETA date and book vessel with forwarder. h) Coordinate insurance claim process. i) Assist Account Department in follow-up long overdue payments. j) Responsible for checking shipment charges.