Customer Relation Officer (Lexus Penang)

-Responsible to assist in the implementation of the Service Appointment system, Service Follow-Up, and Customer complaint Handling and enhancing good relationship with customers to ensure customer retention and satisfaction by providing the best possible service. -To maintain regular customer contact with new and existing customer and arrange to the appointments for servicing, repair works, subject to customer’s convenience. -Responsible for after service follow -up , conducting survey of customers’ degree of satisfaction and informing customers on date for next scheduled maintenance and inspection service. -To assist in issuing job orders and to check on the progress of the repair works prior to releasing of the cars to the customers at the promised time. -To use diplomacy and tactfulness in handling complaints, even when handling unpleasant customers. To monitor process and progress of all complaints and to ensure that all complaints are resolved in the best interest of both customers and Company. -To provide supporting service to the Sales and Service Departments by communicating basic information on promotional campaigns to the customer to entice their active participation. -To assist in answering incoming telephone calls. -To carry out any duties and job functions in which you may be instructed from time to time.