E-Commerce Operation Executive

Managing daily operations such as order processing, logistics, stock level, generating daily, weekly, and monthly reports. Conducting sales analysis while identifying and researching opportunities that come up in new and existing markets. Providing monthly sales performance and promotion activities update. Generating and submitting sales reports and reports for social media content & e-commerce. Liaising with warehouse on delivery arrangements for confirmed orders. Tracking sales trend and providing in-depth data analysis on products and consumers. Ensuring excellent customer service through communicating with clients to understand needs, respond to queries promptly, offer solutions to their problem and monitor customer reviews. Creating positive, long-lasting relationships with current and potential clients. Providing support, engage, and align multiple functions, to ensure stock availability, delivered OTIF (On Time, In Full) to the end consumers by lead planning for launches and stocks pipelining, including listing and upload of codes in systems and implementing and align with respective stakeholders on all initiatives relating to execution. Working closely with relevant parties to lead monthly stock count and audit. Liaising and working closely with the team for on-site marketing support and payment/transaction related matters. Providing support in other areas of Media Marketing, SEO, Keyword Research, Google Analytics, and Paid social media. Create engaging video content, including product demos, social media ads, and promotional videos, to drive sales and brand awareness. Host live sessions, introduce products, engage with audiences, answer inquiries, and encourage purchases, all while ensuring a smooth and engaging experience. Undertaking any and all other duties and responsibilities as so instructed by the superior and/or Company.