CUSTOMER SERVICE MANAGER

Job Responsibilities As the Customer Service Assistant Manager/Manager, your key responsibilities include: Operational Management: • Oversee and coordinate daily pest control operations to ensure smooth service delivery. • Monitor and evaluate team performance to meet quality and productivity standards. • Ensure adherence to ISO 9001 standards and company policies during service execution. • Assist in resource planning, including manpower and equipment allocation. • Manage inventory, including pest control chemicals, tools, and equipment, ensuring proper stock levels and compliance with safety protocols. • Conduct regular stock checks and audits to maintain inventory accuracy. • Conduct regular audits and inspections to maintain service quality. Customer Service: • Act as the primary point of contact for customers, addressing inquiries and resolving complaints promptly. • Manage service scheduling and follow-ups to ensure timely delivery. • Provide professional advice and recommendations to customers regarding pest control solutions. • Maintain accurate records of customer interactions and service feedback for continuous improvement. Team Collaboration: • Coordinate with sales, operation, and administrative support teams to ensure a seamless service experience. • Provide training and guidance to subordinate/technicians to enhance their skills and knowledge. Requirements • A diploma or degree in Business Administration, Environmental Science, or a related field. • Minimum 3 years in operations management, customer service, or store management, preferably in the pest control or related industry. • Excellent organizational and problem-solving skills. • Strong communication and interpersonal abilities. • Proficiency in MS Office applications (Word, Excel, PowerPoint). • Ability to manage multiple tasks effectively under pressure.