
Front Office Assistant
Salary undisclosed
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Key Responsibilities: - Greet and assist walk-in guests with a friendly and professional demeanor. - Handle check-ins and check-outs efficiently, ensuring all reservation records are accurate and up-to-date. - Address guest inquiries, provide information, and resolve concerns promptly and professionally to ensure a positive experience. - Process payments and reconcile cash transactions accurately as required. - Ensure all rooms are clean and ready to accommodate guests’ needs. - Keeping the reception area tidy and observing professional etiquette. Job Requirements: - Proven experience as a front office assistant, receptionist, or in a similar role - Exceptional communication and interpersonal skills - Strong organizational and multitasking abilities - A positive attitude and a professional appearance - Experience in OTA will be an advantage - Ability to handle sensitive information with discretion