Customer Service - Online Shopping Hub
RM 2,500 - RM 2,999 / month
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Job Overview: We are looking for a dedicated and customer-oriented Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, resolving issues, and providing excellent service to ensure customer satisfaction. Company Overview: We are a dynamic and fast-growing company in the e-commerce industry, committed to providing high-quality products and excellent service to our customers. Our team is dedicated to innovation, customer satisfaction, and continuous improvement. Job Responsibilities: 1) Handle incoming customer inquiries via phone, email, and live chat professionally and efficiently. 2) Assist customers with product information, order status, and general inquiries. 3) Resolve customer complaints and provide appropriate solutions in a timely manner. 4) Process refunds, returns, and exchanges according to company policies. 5) Maintain accurate records of customer interactions and transactions.