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1) To oversee day-to-day operation of the Agency Training Department 2) To maintain a good relationship between Branches & Agency Training Department 3) To maintain a good relationship with other departments those are related to Training activities 4) To support, co-ordinate, implementation & organize training programs for various levels of Agents. 5) To oversee the overall Training administration duties 6) To monitor compliance with established Training Policies and Procedures. 7) To assist the supervisor to review, supervise and improve systems, documentation, policies and procedures related to the operation of the department. 8) To supervise and provide guidance to all the subordinates and appointed speakers under Training Department 9) To review & monitor monthly training programs and financial budget in KL and all the branches 10) To conduct Training courses for NV Agents 11) To organize and execute DSD and BDD level meetings and events under Agency Training Department from time to time.