order processing assistant

We are looking for a detail-oriented Order Processing Assistant to join our team. The ideal candidate will be responsible for processing customer orders, ensuring accuracy, coordinating with internal teams, and providing excellent customer service. This role requires strong organizational skills, attention to detail, and the ability to work efficiently in a fast-paced environment. Key Responsibilities Order Management Process customer orders accurately and efficiently in the system. Verify order details, pricing, and stock availability before confirmation. Ensure timely order fulfillment and coordinate with the warehouse or logistics team. Customer Service & Support Communicate with customers regarding order status, changes, or issues. Address inquiries and resolve order-related complaints in a timely manner. Maintain positive customer relationships by providing excellent service. Coordination & Communication Work closely with sales, warehouse, and shipping teams to ensure smooth order processing. Update customers on delivery schedules and potential delays. Collaborate with accounts and finance teams for payment processing and invoicing. Data Entry & Documentation Maintain accurate records of orders, invoices, and shipping details. Update customer databases and ensure proper documentation of transactions. Generate reports on order status, backorders, and fulfillment rates. Quality Control & Compliance Ensure compliance with company policies and industry regulations. Identify errors and inconsistencies in orders and take corrective actions. Monitor inventory levels and inform relevant teams about shortages or overstock situations.