Epicareer Might not Working Properly
Learn More
R

Network Operation Centre

Salary undisclosed

Checking job availability...

Original
Simplified
1. Mending the call center via SHIFT 2. Able to work follow shift schedule 24/7 including night shift, weekends and public holidays 3. Take care of customer complaints & trouble shooting over phone 4. Customer support specializes in process complaints (On the Job training will provided) 5. Handle issues related to products or services 6. To Enhance Customer experience 7. Help Customers with connection and service quality issue 8. Provide basic technical trouble shooting over the phone whenever possible. 9. In certain situations, help to educate and better explain the services to new customers over phone. 10. Sometimes, will conduct surveys via phone 11. Basic network troubleshooting skills 12. Able to work independently and under pressure 13. Good communication skills, assist in house team/contractor when needed 14. half or 1 year experience in the networking is an advantage.