
Service Advisor ( Fresh Grad )
Job Overview:
We are looking for a customer-focused and detail-oriented Car Service Advisor to join our team. In this role, you will be the primary point of contact for customers, ensuring they receive top-quality service by accurately assessing their vehicle needs and managing the entire service process from start to finish.
Key Responsibilities:
Customer Service:
- Welcome customers warmly and professionally.
- Listen attentively to customer concerns and provide clear explanations of recommended repairs and maintenance.
- Keep customers informed with timely updates on service progress.
- Address customer inquiries and resolve concerns effectively to enhance satisfaction.
Vehicle Assessment & Diagnosis:
- Conduct comprehensive vehicle inspections to identify service and repair needs.
- Utilize diagnostic tools to accurately determine vehicle issues.
- Provide detailed repair estimates and communicate them clearly to customers.
Service Coordination:
- Schedule service appointments efficiently to optimize workflow.
- Work closely with technicians to ensure timely and effective service delivery.
- Monitor ongoing service progress and proactively address any challenges.
Administrative Duties:
- Maintain accurate records of customer interactions, service history, and repair orders.
- Process invoices and payments accurately and efficiently.
- Generate service reports and necessary documentation as required.
Sales & Upselling:
- Recommend additional services, parts, accessories, and extended warranties where appropriate.
- Upsell and cross-sell products to enhance customer experience and company revenue.
Qualifications & Skills:
- Strong customer service and communication skills.
- Ability to explain technical details in an easy-to-understand manner.
- Basic knowledge of automotive systems and repair procedures.
- Proficiency in using diagnostic tools and computer systems.
- Strong organizational skills with keen attention to detail.
- Valid driver's license.
Preferred Qualifications:
- Previous experience in the automotive industry is a plus.
- Technical background or certification in automotive repair is an advantage.
- Ability to thrive in a fast-paced environment and meet deadlines.
- Positive attitude, enthusiasm, and a passion for customer service.
If you have a passion for automobiles and enjoy working in a customer-facing role, we invite you to apply for this exciting opportunity!
Job Types: Full-time, Fresh graduate
Pay: RM1,800.00 - RM2,000.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Language:
- English (Preferred)
License/Certification:
- D/D2 (Preferred)
Work Location: In person