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Customer Service Representative

RM 2,000 - RM 2,499 / month

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Position: Customer Service Representative Salary: RM 2000 - RM 2500 (Depending on experience) Working Location: Petaling Jaya Working hour: 1 PM- 10 PM shift only Tenure: 6 months (Renewable basis) Job Descriptions Manage large amounts of incoming calls Provide information and troubleshooting to subscriber or dealer in a proper manner. Identify and assess customers' needs to achieve satisfaction. Escalate ticket to respective department for further investigation and do follow up call to subscriber and dealer. Keep records of customer interactions and process customer accounts. Fast learner (Must be able to find the information and solution during high traffic of calls) without providing wrong information. Ad hoc: outbound call from list provided. Preferred Qualification SPM/Diploma/Degree holder Excellent communication both English and Bahasa Malaysia, both written and spoken Fresh Degree holder are welcome to apply Ability to withstand pressure with high volume calls