Service Delivery Management Staff
Salary undisclosed
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• To monitor/analyze the APAC Operating Companies (OpCo) contact center KPI, headcount and workload. • To monitor/analyze the APAC OpCo customer satisfaction target. • To prepare and submit monthly reports. • To analyze challenges in APAC Opco, Contact Centers and propose improvement initiatives to improve operations and customer satisfaction. • To lead/involve the project which improve the operation excellence with collaborating with OpCo, other regions and Tokyo headquarter. • To collect/extract the necessary data set from several sources as well as to improve internal process.