Epicareer Might not Working Properly
Learn More

Service Delivery Management Staff

  • Full Time, onsite
  • Ricoh Business Services Asia Pacific Sdn Bhd
  • Shah Alam, Malaysia
Salary undisclosed

Checking job availability...

Original
Simplified
• To monitor/analyze the APAC Operating Companies (OpCo) contact center KPI, headcount and workload. • To monitor/analyze the APAC OpCo customer satisfaction target. • To prepare and submit monthly reports. • To analyze challenges in APAC Opco, Contact Centers and propose improvement initiatives to improve operations and customer satisfaction. • To lead/involve the project which improve the operation excellence with collaborating with OpCo, other regions and Tokyo headquarter. • To collect/extract the necessary data set from several sources as well as to improve internal process.