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Support Engineer (System Deployment & Support)

Salary undisclosed

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Job Description Handle all inbound and outbound contacts, including chats, emails, and calls. Manage system deployment tasks efficiently. Independently provide accurate information to resolve technical issues and customer inquiries. Generate reports and perform analysis on daily operations in a timely manner. Participate in customer service training, telephone etiquette sessions, and briefings as required. Continuously update and enhance knowledge to support customer service operations effectively. Assist in the preparation and execution of other tasks as assigned by the Supervisor. Maintain a positive team-oriented attitude and collaborate effectively with other divisions within the company. Job Requirements Strong interest in growing a career in system deployment and support. Possess the right attitude with a willingness to learn and adapt. Diploma or degree in Information Technology, Software Engineering, Computer Science, or a related field. Proven experience in software deployment. Strong technical knowledge of computer software. Excellent interpersonal and communication skills. Strong attention to detail and multitasking abilities. Experience in software deployment and support within the accounting system industry is preferred. Knowledge of SQL Account System, AutoCount, or QNE is a plus. Proficient in spoken and written English; proficiency in Mandarin is a plus. Willingness to work overtime on alternate Saturday (bonus provided).