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Front Office Supervisor

Salary undisclosed

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To supervise or carry out the following roster duties: 1.1 receiving, processing and confirming apartment/room reservations; 1.2 selling, registration and assigning apartments/rooms to incoming guests; 1.3 giving general information and aid and handling out key cards to guests; 2. To monitor the staff on courteous, friendliness, alertness while working. 3. To train any new staff on Standard Operating Procedures and familiarization of their job duties at front counter. 4. To attend to any in-house guests requests, inquiries or complaints on accommodations or services. Ensuring the same being fulfilled or settled speedily. 5. To coordinate the reception of VIP guests. 6. To prepare all reports related to Front Office operations as requested by Duty Manager. 7. To maintain a flexible working schedules even after working hours in order to meet the requirement of Front Office operations. 8. To perform any other duties as may be assigned from time to time.