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Area Manager, Retail (Sales)

RM 4,500 - RM 6,500 / month

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  • Shippers Acquisition & Business Development
  • Research and analyze market trends to identify potential shippers and new sales opportunities.
  • Implement targeted sales campaigns to acquire new shippers and grow market share.
  • Build a pipeline of potential customers through networking, referrals, cold calling, and business development initiatives.
  • Engage with key decision-makers, present solutions, and finalize agreements to secure new business.
  • Develop trust-based relationships with new customers to ensure long-term business partnerships.
    • Customer Relationship Management (CRM) & Key Account Handling
    • Work with Area Supervisors to manage relationships with high-value or strategic clients
    • Ensure feedback from major customers is gathered and addressed to improve products/services
    • Act as the primary contact for complex or high-level customer issues
      • Strategic Sales Leadership
      • Develop and implement sales strategies and plans that align with overall company objectives.
      • Set regional sales targets and ensure each store or territory is on track to meet or exceed these targets
      • Monitor market trends, competitor activities, and customer needs to refine sales tactics
        • Financial & Budgetary Control
        • Create and manage the sales budget for the region or cluster of stores
        • Track and analyze financial performance, ensuring profitability targets are met or exceeded
        • Identify areas for cost reduction or efficiency gains without compromising service quality
          • Oversight, Coordination, & Training of Store Operations
          • Conduct regular reviews with Area Supervisors to assess store sales, operations, and key performance metrics
          • Ensure stores have the necessary tools, manpower, and budget to meet sales and service targets
          • Implement best practices across all stores to maintain brand consistency and service quality
          • Organize training programs for Area Supervisors and store teams to improve selling techniques, customer service, and product knowledge
          • Mentor Area Supervisors, helping them enhance their management skills and develop into stronger leaders
          • Ensure store teams are proficient in using sales systems, CRM tools, and reporting platforms to enhance efficiency
            • Team Development & Leadership
            • Provide leadership, guidance, and professional development opportunities to Area Supervisors
            • Evaluate the performance of Area Supervisors, set developmental goals, and foster a high-performance culture
            • Identify potential leaders within the team and groom them for future managerial roles
              • Reporting & Communication with Senior Management
              • Consolidate and present sales data, market insights, and operational challenges to senior leadership
              • Provide data-driven suggestions for improving sales strategies, entering new markets, or refining operational processes
              • Work with other departments (Marketing, Finance, Operations) to ensure alignment with overall business objectives
  • Minimum qualification of Diploma, with relevant industry experience.
  • More than 2 years of experience working in retail stores.
  • Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
  • Proven success in being a team leader of a fully functional team.
  • Hands-on work experience with a proven track record in reaching and exceeding goals.
  • Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
  • Effective verbal communication, with the ability to serve a wide range of customers.
  • Possesses their own transportation.
  • EPF/SOCSO
  • Annual leave
  • Medical leave
  • Insurance coverage
  • Dental claim
  • Optical claim
  • Overtime pays