
Area Manager, Retail (Sales)
RM 4,500 - RM 6,500 / month
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- Shippers Acquisition & Business Development
- Research and analyze market trends to identify potential shippers and new sales opportunities.
- Implement targeted sales campaigns to acquire new shippers and grow market share.
- Build a pipeline of potential customers through networking, referrals, cold calling, and business development initiatives.
- Engage with key decision-makers, present solutions, and finalize agreements to secure new business.
- Develop trust-based relationships with new customers to ensure long-term business partnerships.
- Customer Relationship Management (CRM) & Key Account Handling
- Work with Area Supervisors to manage relationships with high-value or strategic clients
- Ensure feedback from major customers is gathered and addressed to improve products/services
- Act as the primary contact for complex or high-level customer issues
- Strategic Sales Leadership
- Develop and implement sales strategies and plans that align with overall company objectives.
- Set regional sales targets and ensure each store or territory is on track to meet or exceed these targets
- Monitor market trends, competitor activities, and customer needs to refine sales tactics
- Financial & Budgetary Control
- Create and manage the sales budget for the region or cluster of stores
- Track and analyze financial performance, ensuring profitability targets are met or exceeded
- Identify areas for cost reduction or efficiency gains without compromising service quality
- Oversight, Coordination, & Training of Store Operations
- Conduct regular reviews with Area Supervisors to assess store sales, operations, and key performance metrics
- Ensure stores have the necessary tools, manpower, and budget to meet sales and service targets
- Implement best practices across all stores to maintain brand consistency and service quality
- Organize training programs for Area Supervisors and store teams to improve selling techniques, customer service, and product knowledge
- Mentor Area Supervisors, helping them enhance their management skills and develop into stronger leaders
- Ensure store teams are proficient in using sales systems, CRM tools, and reporting platforms to enhance efficiency
- Team Development & Leadership
- Provide leadership, guidance, and professional development opportunities to Area Supervisors
- Evaluate the performance of Area Supervisors, set developmental goals, and foster a high-performance culture
- Identify potential leaders within the team and groom them for future managerial roles
- Reporting & Communication with Senior Management
- Consolidate and present sales data, market insights, and operational challenges to senior leadership
- Provide data-driven suggestions for improving sales strategies, entering new markets, or refining operational processes
- Work with other departments (Marketing, Finance, Operations) to ensure alignment with overall business objectives
- Minimum qualification of Diploma, with relevant industry experience.
- More than 2 years of experience working in retail stores.
- Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage.
- Proven success in being a team leader of a fully functional team.
- Hands-on work experience with a proven track record in reaching and exceeding goals.
- Strategic thinker with ability to thrive in a fast-paced, entrepreneurial environment; solve complex problems, and develop creative solutions.
- Effective verbal communication, with the ability to serve a wide range of customers.
- Possesses their own transportation.
- EPF/SOCSO
- Annual leave
- Medical leave
- Insurance coverage
- Dental claim
- Optical claim
- Overtime pays