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Trust & Safety Supervisor

  • Full Time, onsite
  • Teleperformance Malaysia Sdn Bhd
  • Champion employee well-being by promoting wellness initiatives and ensuring a positive and supportive work environment., Malaysia
Salary undisclosed

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What you'll do
  • Lead and inspire a team, ensuring they consistently exceed personal targets and meet team SLAs related to productivity, quality, and safety.
  • Cultivate a high-performance culture that emphasizes engagement, accountability, and continuous improvement;
  • Build strong communication channels with your team and internal stakeholders to ensure transparency and alignment on objectives;
  • Manage staffing, capacity, and workflow, optimizing team productivity and ensuring smooth operations at all times;
  • Act as the go-to person for resolving team-related challenges, such as attendance management, policy enforcement, and conflict resolution;
  • Provide regular feedback and performance reviews, helping your team members grow and develop in their roles;
  • Continuously evaluate team performance and implement strategies for improvement, ensuring that safety and quality standards are always met;
  • Champion employee well-being by promoting wellness initiatives and ensuring a positive and supportive work environment.