Trust & Safety Supervisor
- Full Time, onsite
- Teleperformance Malaysia Sdn Bhd
- Champion employee well-being by promoting wellness initiatives and ensuring a positive and supportive work environment., Malaysia
Salary undisclosed
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What you'll do
- Lead and inspire a team, ensuring they consistently exceed personal targets and meet team SLAs related to productivity, quality, and safety.
- Cultivate a high-performance culture that emphasizes engagement, accountability, and continuous improvement;
- Build strong communication channels with your team and internal stakeholders to ensure transparency and alignment on objectives;
- Manage staffing, capacity, and workflow, optimizing team productivity and ensuring smooth operations at all times;
- Act as the go-to person for resolving team-related challenges, such as attendance management, policy enforcement, and conflict resolution;
- Provide regular feedback and performance reviews, helping your team members grow and develop in their roles;
- Continuously evaluate team performance and implement strategies for improvement, ensuring that safety and quality standards are always met;
- Champion employee well-being by promoting wellness initiatives and ensuring a positive and supportive work environment.