Job Responsibilities- Serve as the main point of contact for export customers, handling inquiries and providing efficient support.
- Coordinate shipments to ensure timely delivery by working closely with the planning and warehouse teams.
- Manage customer accounts, ensuring smooth order processing, accurate documentation, and compliance with international shipping requirements.
- Address customer feedback effectively to maintain high satisfaction levels.
- Liaise with customers on delivery preferences, payment methods, and required documents to ensure seamless transactions.
- Identify new customer opportunities and support business growth through effective coordination and relationship management.
Job Requirements- Possess at least a Bachelor’s Degree in any discipline.
- Proficiency in English is required for daily communication with international customers.
- Ability to communicate in Mandarin is an added advantage, as some customers may prefer Mandarin-speaking support.
- 1-2 years of experience in a Sales Coordinator or relevant role is preferred; however, fresh graduates and final-semester interns are encouraged to apply as training will be provided.
- Attention to detail, and the ability to work in a fast-paced environment.
