
Chinese-Customer Service
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
Educational Background: Possess at least SPM and above, in any field. SPM graduates are also welcome to apply. · Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply. · Skills: o Excellent Communication: Proficient in verbal and written communication in Mandarin, Cantonese and English. o Strong Problem-Solving: Ability to effectively address and resolve customer issues. o Calm Under Pressure: Maintains professionalism and composure in challenging situations. o Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning. Working Location · Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur Shift: Monday to Friday from 9 am to 6 pm (Including 1 hour break)
General working hours.
Exposure to work with great Leaders and team.
Online two interviews only. No need to come physical for interview process.
1 Month training will be provided.