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Chinese-Customer Service

  • Full Time, onsite
  • Manpower Staffing Services (Malaysia) Sdn. Bhd.
  • Kuala Lumpur, Malaysia
RM 3,500 - RM 3,700 / month

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1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.

2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.

3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.

4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.

5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.

6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Educational Background: Possess at least SPM and above, in any field. SPM graduates are also welcome to apply.

· Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.

· Skills:

o Excellent Communication: Proficient in verbal and written communication in Mandarin, Cantonese and English.

o Strong Problem-Solving: Ability to effectively address and resolve customer issues.

o Calm Under Pressure: Maintains professionalism and composure in challenging situations.

o Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

Working Location

· Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur

Shift:

Monday to Friday from 9 am to 6 pm (Including 1 hour break)

General working hours.

Exposure to work with great Leaders and team.

Online two interviews only. No need to come physical for interview process.

1 Month training will be provided.