PENYELIA

Operation To carry out day to day operations and improve retail’s performance in term of sales revenue, cost control, customer’s awareness and staff development To lead & assist Branch Head in manage and prevail retail operation functions and performances; involving duties in shop assistant, opening and closing of shop, cash handling of daily sales, merchandising restocking, administration, and stock receipt reports as well in sales reports Assist in controlling outlet’s operating expenses and billings Communicate and coordinate with other departments and PICs in ensuring the smooth execution and high level of quality for all operation activities of outlet Identifies, recommends, and implements systems to minimize loss of merchandise, money, or company assets and reports to relevant person in charge Ensure & improve staff performance & productivity Sales and Marketing Assist in monitoring outlet’s sales performance and drive the team to achieve the sales target Ensure pricing and display of merchandise items are correctly label and up to Company’s standard practice Inventory Monitor and handling of housekeeping and the ordering process of retail’s stocks Planning, coordination, recording and process control of incoming & outgoing stock; including preparation of stock report, stock conditions and expiry details Talent Acquisition & Management Ensure sufficient manpower for retail by working actively alongside with HR on recruitment Scheduling and planning for sufficient manpower for daily operation Oversee the staff’s activities and work performance within their assigned area Assist in providing on-the job training for new and existing staff as required Administration & Ad-hoc Ensure compliance with Company’s policies and operational guidelines Report to Branch Head or Management on progress and issues To ensure good housekeeping, cleanliness, tidiness and effective display of merchandise and outlet as a whole Customer Service Ensure high levels of customer satisfaction through excellent services; mastering product knowledge; actively involved in handling customer’s enquiries, complaints and issues Provide solution to customers Ad-Hoc Task Participate in any ad-hoc projects/tasks as assigned by the management QUALIFICATIONS Diploma/Bachelor's degree in Business, Retail Management, or a related field. At least 5 Years of working experience in the related field is required for the positions. Proven experience in retail sales and operations, with a focus on achieving sales targets and maximizing profitability. Required language(s): Bahasa Malaysia & English. Mandarin speaker will be added advantage. Strong leadership, communication, and interpersonal skills. Analytical mindset with proficiency in data analysis and reporting. Willing to works 6 days per weeks and able to work on weekend & Public Holidays. Possess own transport and willing to travel in Klang Valley and outstation if required.