Customer Service Specialist

RM 2,000 - RM 4,500 / month

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To be responsible for customer service functions in all modes of transportations;
To work closely with Sales to handle customers operational requirements;
To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
To follow-up and monitor the process of shipments milestones;
To ensure all emails are answered within the same day or within 24 hours;
To be responsible for data entry and data updating in the operating system;
To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
To ensure mandatory documentations are files in the respective job with reference to the quotations;
To meet KPI time frame for escalations to the next tier levels for unresolved issues;
To monitor and ensure meeting departmental and individual KPIs;
To handle customers enquiries promptly and resolve the issue in a timely manner;
To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
Any other task as assigned from time to time.

Candidate shall have a minimum of 2 years of related working experience
Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
Candidate who hold a KEK certificate will be an added advantage.
Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
Must be able to communicate effectively in Mandarin, English and BM. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
Good interpersonal & communication skill;
Fresh graduate is encouraged to apply, training will be provided.