
Call Centre Agent (Mandarin & Cantonese)
Key Responsibilities
1. Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
2. Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
3. Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
4. Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
5. Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
6. Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.
Qualifications
- Educational Background: Possess at least Diploma and above, in any field. SPM graduates are also welcome to apply.
- Experience: Minimum 6 months of experience in call center customer service is highly preferred. However candidates without relevant experience and but with strong willingness to learn are also encouraged to apply.
Feel free to reach out on below details:
Or to apply, Send your resume to payal.s@manpower.com.my
OR, WhatsApp us at +6010-9638689
Position - Customer Service (Mandarin & Cantonese)
Location - Based at Sunway Visio Tower, Lingkaran SV, Sunway Velocity, 55100 Kuala Lumpur
Job Type - Permanent, Full Time
Shift Time - 9am to 6pm | Shift Days - Monday to Friday
Project - Airline
Intake - 7th April
- General working hours.
- Exposure to work with great Leaders and team.
- Online two interviews only. No need to come physical for interview process.
- 1 Month training will be provided.
- Permanent Job
- Weekend offs