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Maintenance Mechanic

RM 6,000 - RM 9,000 / month

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1.Actively Respond to customer complaints and support needs of the sales department, handle complaints in a timely manner, work closely with the department team to ensure customer satisfaction;

2. Analyze and follow up technical product problems reported by customers, through email communication to take the preventive actions and solutions accordingly;

3. Responsible for carrying out regular quality visits to major customers, collect and summarize product after-sales problems, communicating with technical, production and R&D departments, and putting forward suggestions on product optimization;

4.Prepare all kinds of documents, videos, inspection reports and English service manuals required by customers to provide technical support materials for customers;

5. Classification and analysis the fault data of after-sale maintenance work, and provides guiding data for the company’s quality department to improve quality.

1.Bachelor degree or above in electronics related field;

2.1-3 years experience in international after-sales or customer service of electromechanical products, strong ability in electronic fault analysis and judgment, experience in solving problems on international business is preferred;

3.Proficient in English listening, speaking, writing and application skills, able to handle with customer complaints and reply messages quickly;

4. Have a deep understanding of the circuit and structure, can accurately and quickly locate the fault components;

5.Proficient in office software, flexible mind, clear thinking, strong sense of responsibility and time concept;

6.Healthy and energetic; Strong anti-stress, good teamwork spirit.

每周工作五天,有年假