Intern, Learning and Development (L&D)

At JurisTech, we believe in empowering raw talents like you to make a difference in what you do in Juris, by providing you the opportunity to work in a fun and challenging environment that will help you realize your full potential.

As a Learning and Development Intern, you will be part of the L&D unit within Juris called ‘Heroes Training Academy’ (HTA), the unit that is responsible for designing and developing effective learning journeys for our employees aka Jurisians. Your work within our team will enable Jurisians to “Create Amazing Solutions, Build and Enrich Lives”. You will be reporting to the HTA Team Lead.

Internship Placement Opportunities

The internship placement in Heroes Training Academy at JurisTech will offer you the following opportunities:

1. To work in a highly collaborative environment, where as part of HTA you will be interacting directly with a diverse workforce, ranging from your peers to business unit heads.
2. Amidst our highly collaborative environment, to develop and practice a ‘Customer First’ mindset and communicating that value when interacting with our ‘internal customers’ a.k.a Jurisians and iMoney Incredibles.
3. To learn how systematic learning & development initiatives impact the development of employees in an organization.
4. To assist in designing and developing effective learning experiences and materials that meet key business objectives.
5. Administrate and manage structured learning & development programmes.
6. Analyze data and present evidence-based findings in order to support the team’s efforts towards the sustainability of a training programme.
7. Communicate effectively (written & verbal) to achieve desired business outcomes, especially considering that as part of HTA you will be providing learning and development support to our Jurisians who are from various backgrounds and business units.
8. Learn about Credit Management and the important role the solutions and services by JurisTech and iMoney plays in Malaysia’s economy.

RESPONSIBILITIES

As a HTA intern, you will be responsible for (but not limited to) the learning & development training programmes & activities as below:

1) JurisTech’s monthly Onboarding Training Programme known as NewHOPe (New Hire Orientation Programme).

Your goal would be to execute NewHOPe administrative tasks from end-to-end effectively and efficiently (alongside your team members) in order to provide a winning onboarding experience to our inbound new hires. For you to achieve this, you will need to:

• a) Manage programme invitations, registration and the tracking of attendance in a systematic manner using tools such as MS Outlook Calendar and Excel.
• b) Collate (from our internal trainers) and present data describing our new hires’ performance in NewHOPe to management.
• c) Take initiative in sourcing internal trainers and coordinating the programme’s agenda to accommodate changing schedules.
• d) Coordinate and prepare training facilities and materials according to the needs of the trainers and trainees.
• e) Observe trainings in order to provide a qualitative report with constructive feedback & recommendation on how to improve the efficiency and effectiveness of the programme.
• f) Assist in improving current training materials with Subject Matter Experts (SMEs) to ensure that the material meet learning objectives and on-the-job needs.
• g) Have a ‘Customer First’ mentality where you acknowledge and learn how to address our internal customers aka Jurisians quickly and professionally, eventually to the point of knowing how to anticipate their needs.

2) Training Programmes beyond NewHOPe such as Leadership Development and our in-house Tech Lead Programmes.

Your goal would be to independently provide effective administrative support to the L&D Programme Owner(s) so that the Programme Owners are able to strategize and collaborate with internal trainers to deliver value. You will be taking on similar administrative tasks listed above (specifically 1a, 1d, 1e and 1g) but the team will be relying on you to be more independent in your work where there is greater emphasis on providing detailed and accurate documentation. For you to achieve this, you will need to:

• a) Understand specific L&D metrics HTA reports for each training programme and training modules categorized under each programme.
• b) Be fastidious in recording quantitative and qualitative data that will inform stakeholders on aforementioned key L&D metrics (with guidance).
• c) Ensure learning records are kept up-to-date in a timely manner across all programmes so that we are able to produce a holistic report on any single or combined L&D metrics for management to view.

3) And for interns who are interested to apply for an internship between 5 – 8 months, we have L&D initiatives of growing complexity for you to invest your time in:

• a) Succession Planning. Researching and implementing external and internal forms of assessments in qualifying the next high potentials in the company and preparing them for leadership roles.
• b) Coordinating and Validating Content for a Knowledge Base alongside SMEs.
• c) Instructional Design. Re-structure the delivery of one of our most difficult core technical modules.

Who are we looking for?

Personal Qualities

1. You display an open attitude towards learning something new, embracing such opportunities and keen to put what you have learnt into practice.
2. You demonstrate high collaborative skills with proven experience working within a team (e.g. coordinated events with a group of people, involved with societies at college/university, and participated in team sports events).
3. You have initiative. This means you are able to proactively direct your efforts in understanding the situation and then towards the completion of a goal without the need for external catalysts or direct, step-by-step managing by seniors.
4. You are committed to the job at hand. This means you are reliable and where necessary, will go the extra mile if by doing so will get things done.
5. You are flexible and adaptive. This means you adjust quickly to changing priorities and conditions, embracing complexity and change positively.
6. You have an open attitude, willing to listen to feedback and apply the feedback in a constructive manner so as to enhance the value of a team.
7. You have good attention to detail, checking your work before submitting it to ensure that what is documented is accurate and without error.

Skills

1. You possess or are currently pursuing a Bachelor’s Degree/Diploma in Business Studies/Administration/Management, Human Resource Management/Development, Education, Psychology, or related courses. (If you do not possess relevant degree/diploma, you’re also encouraged to apply if you’re passionate and keen to learn about Learning & Development!)
2. You demonstrate good oral and written communication skills (English language is essential).
3. You possess basic or entry-level Knowledge of MS Excel, Word, and PowerPoint.
4. You have good planning and organizational skills.
   

Interested applicants can submit their resumes, transcripts, and estimated internship duration (min. 3 months). Successful candidates may be required to work at Bangsar South area.