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Business Analyst - English - Kuala Lumpur

Salary undisclosed

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Overview:
Business Analyst is responsible for the implementation and support of business information systems across multiple departments. They identify problems and opportunities within a company and ultimately provide solutions that help achieve the business' goals.

A Business Analyst job description should cover collaborating with financial reporting and IT teams to develop initiatives and strategies that optimise costs and improve internal and external reporting.
Qualifications:
  • 2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
  • Strong technical and numerical skills with advanced Excel skills
  • Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
  • Detail-oriented and passion for problem-solving
  • Experienced in handling large datasets
  • Strong knowledge in Excel formulas, VBA, SQL Language & Macro
  • Ability to work on own initiative or as part of a team
  • Knowledge of data tools
  • Working experience with Power BI
  • Excellent analytical skills and an informed, evidence-based approach
  • Excellent communication skills, with the ability to talk to and present to a range of audiences, sometimes acting as a translator between parties.
  • Working experience in KPI monitoring
  • Working experience in contact centre sector is desirable.
  • Ability to work under pressure on multiple projects within your project timeframes.
  • Passion for creating solutions with a positive attitude to change.
  • Strong interest in business and business development
  • Good understanding of information technology
Responsibilities:
Responsibilities:
  • Communicate with internal colleagues to understand the needs of departments and the organization.
  • Work with external stakeholders to understand and investigate feedback into the service/function/product provided.
  • Use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes.
  • Identify the processes and information technology required to introduce your recommendations.
  • Communicate the benefits of your recommendations across departments and help to address any uncertainty and concern.
  • Produce written documentation to support your work, report on your findings and to present to stakeholders when necessary.
  • Support the staff and teams in making the recommended changes, including helping to resolve any issues.
  • Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation.