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Customer Service Representative| Up to 3.3k| Immediate Joiners

RM 2,900 - RM 3,300 / month

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Job Overview

We are looking for a Customer Service Representative to join our team and provide top-tier support for FedEx customers. The role requires handling inquiries, tracking shipments, resolving issues, and ensuring excellent customer satisfaction. If you have strong communication skills and a passion for helping others, we encourage you to apply!

Key Responsibilities

  • Handle inbound and outbound customer inquiries via phone, email, and chat.
  • Assist customers with shipment tracking, delivery schedules, and service-related issues.
  • Provide accurate information on shipping rates, customs procedures, and company policies.
  • Resolve customer complaints and escalations effectively and professionally.
  • Work closely with internal teams to ensure timely delivery and issue resolution.
  • Maintain accurate customer records and case logs in the system.

Salary & Benefits

Competitive Salary + Performance Incentives
Comprehensive Training Provided
Career Growth & Development Opportunities
Employee Discounts & Benefits
Supportive & Friendly Work Environment

Job Types: Permanent, Fresh graduate

Pay: RM2,900.00 - RM3,300.00 per month

Benefits:

  • Maternity leave
  • Opportunities for promotion
  • Professional development
  • Vision insurance

Schedule:

  • Fixed shift
  • Monday to Friday

Education:

  • STM/STPM (Preferred)

Language:

  • Mandarin (Preferred)
  • Cantonese (Preferred)

Work Location: In person