Sales Representative

The role of a Sales Representative focuses on promoting and selling products or services to customers, managing client relationships, and meeting sales targets.
1. Customer Prospecting

• Identifying Leads: Research and identify potential clients or leads through various channels, including referrals, cold calling, networking, and market research.
• Lead Qualification: Qualify prospects based on their interest, needs, and purchasing potential to determine whether they are a good fit for the products or services offered.

2. Product/Service Presentation

• Product Knowledge: Maintain a thorough understanding of the company's products or services to effectively answer questions, demonstrate features, and highlight benefits.
• Presentations and Demos: Conduct product demonstrations and presentations to prospective clients, showcasing how the product or service can meet their needs.
• Tailoring Solutions: Customize product recommendations based on the client’s specific requirements and pain points.

3. Sales Negotiation

• Price Negotiation: Negotiate terms of sale, including pricing, delivery schedules, and service agreements, ensuring mutually beneficial deals.
• Closing Sales: Close sales by finalizing contracts and securing customer commitment, meeting or exceeding sales targets.

4. Customer Relationship Management

• Building Relationships: Develop and maintain strong relationships with existing clients, ensuring customer satisfaction and fostering long-term loyalty.
• Account Management: Monitor and manage client accounts, addressing any issues or concerns that arise post-sale.
• After-Sales Support: Provide follow-up assistance, ensuring clients are satisfied with their purchases and troubleshooting any product-related issues.

5. Sales Target Achievement

• Meeting Quotas: Work toward achieving sales quotas and targets set by the company, often tied to performance incentives.
• Tracking Sales Progress: Keep track of sales activities, close rates, and performance metrics to ensure goals are being met.
• Reporting: Provide regular sales reports and forecasts to management, detailing progress, opportunities, and challenges.

6. Market and Product Feedback

• Customer Feedback: Gather feedback from customers on products, services, and sales experience, and relay it back to relevant departments for improvement.
• Competitive Analysis: Stay informed about competitor offerings and market trends to adjust sales tactics and maintain competitiveness.

7. Sales Strategy and Planning

• Sales Planning: Participate in developing sales strategies, campaigns, and promotions to attract and retain customers.
• Market Research: Stay up-to-date with industry trends, customer needs, and competitor activities to adapt strategies and maximize sales opportunities.

8. Administrative Duties

• Sales Documentation: Maintain accurate records of sales activities, customer interactions, contracts, and correspondence.
• Order Processing: Process orders, prepare quotes, and follow up on order status to ensure a smooth customer experience.
• Compliance: Ensure that all sales transactions adhere to company policies, industry regulations, and legal standards.

9. Collaboration with Teams

• Working with Marketing Teams: Coordinate with marketing and promotional teams to align sales efforts with marketing campaigns.
• Collaboration with Product Teams: Collaborate with product teams to ensure the product offering meets customer needs and to relay customer feedback on product performance.

10. Continual Learning and Development

• Product Training: Continuously update knowledge on new products, features, or services to effectively communicate their value to potential clients.
• Sales Training: Engage in sales training programs to enhance selling skills, negotiation tactics, and customer service techniques.

Skills and Qualifications:

• Communication Skills: Strong verbal and written communication to engage customers and clearly explain product benefits.
• Negotiation Skills: Ability to negotiate effectively and close deals that satisfy both the client and the company.
• Problem-Solving: Ability to understand customer needs and present tailored solutions to meet those needs.
• Time Management: Ability to manage multiple clients and leads simultaneously, prioritizing tasks effectively.
• Presentation Skills: Ability to present products or services in a compelling and professional manner.
• Sales Experience: Previous experience in a sales role or similar customer-facing position is preferable.

In essence, the role of a Sales Representative involves a blend of customer relationship management, product knowledge, sales strategy, and performance-driven targets. Success in this position typically hinges on the ability to communicate effectively, identify customer needs, and close sales efficiently.

Job Types: Full-time, Permanent

Pay: RM1,700.00 - RM2,000.00 per month

Benefits:

• Professional development

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Commission pay