
IT Application Support Assistant Manager (ERP, SharePoint, Microsoft Power) (Sunway, Petaling Jaya)
RM 4,500 - RM 7,000 / month
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Job Responsibilities
- Application support on ERP and in-house program to provide troubleshooting, analyse, issue finding, and provide solutions to ensure issues reported resolved.
- Work with key stakeholder’s and external partners to provide system changes and enhancements.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Perform research and propose solutions for business application and change request.
- Responsibility as a project coordinator to liaise with user to identify and define project requirements, analyse requirement, sourcing, implementation, system testing and review to ensure system performance stabilization and deliverables according to specifications.
- Provide system training assistance for users and other staff.
- Maintain, manage and update technical system documentation.
- Report creation and modification to assist user in the business needs. Maintain and update the daily management report accuracy.
- Responsibility as an application server administrator to monitor and maintain system capability and usage, perform daily data backup, data restoration, program deployment, data patch, maintain user profile and access right to access to ERP system.
- Develop the junior application support analyst in troubleshooting, analyse, issue finding, and provide solutions to the issue reported and others.
- Supervise and coordination on the application support.
- Coordinate and monitor the progress of project.
- Other ad-hoc duties.
Job Requirements
- Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
- 5 year(s) and above of relevant working experience.
- Skills required: Business Processes, Application Management, Data Analysis and Reporting
- Experience in Epicor ERP will be an advantage.
- Able to work independently.
Our Benefits:
- Variable Allowances/Incentive (Handphone, Stay-Back/Call-Back, Environmental, Production, etc)
- Employee Education Assistance Program (For further studies)
- Full Subsidy of Professional Membership Subscription (ACCA, MIA, CIMA, etc)
- Medical & Dental Benefits
- Free Parking
Job Types: Full-time, Permanent
Pay: RM4,500.00 - RM7,000.00 per month
Benefits:
- Dental insurance
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Education:
- Bachelor's (Required)